FAQ
Frequently asked questions
Short answers to the questions customers ask most often.
What does Nexora Communications do?
We provide IP-enabled voice and messaging services and software development for businesses, carriers, and platforms. See Services.
Do you also build software?
Yes. We offer custom software, integrations, web and mobile apps, call center tools, and cloud services. See Software Development.
Where is Nexora based?
Nexora is a Texas limited liability company based in Austin. Our mailing address is 5900 Balcones Drive #32131, Austin, TX 78731, USA.
Can I verify your registrations?
Yes. Compliance lists each identifier and where to check it.
Do you serve residential customers?
No. Our services are offered to businesses and organizations.
How much does service cost?
Pricing is by quote. Pricing explains what affects it.
Can I keep my current phone number?
Eligible numbers can usually be ported. See Number Porting & E911.
Does 911 work on your service?
Yes, with limitations. 911 may not work during power or internet outages, and calls use your registered address. Read the E911 Disclosure.
Can I send marketing calls or texts?
Only lawfully and with the consent the law requires. Business texting also requires registration. See the Acceptable Use Policy.
How do I cancel?
An authorized account contact can send us a request. See the Refund & Cancellation Policy, and port your numbers out before cancelling if you want to keep them.
How do I get help?
See Support for how to reach us and what to include in your request.
No questions match that search. Ask us directly.
Talk to Nexora about your phone service
Tell us your current setup and what you need.